Steve: Adobe should provide a website to manage activations. When computers fail, it is not possible to deactivate. Mohammed: This seems to be more of technical issue and Since I from Customer Support, In this case I will suggest you to contact our Specialized technical support team so that they would be able to resolve the issue better.
I will provide you with the contact details for technical support team, Is that okay with you? Steve: Sure Mohammed: You can directly contact our technical team at Mohammed: Is there anything else I can help you with?
Steve: You can put in a suggestion that customers can manage their activations by logging into their online account. When computers fail, this would be the only way they can manage activations.
Mohammed: Thank you for waiting. One moment please. Mohammed: Thank you. Steve: Yes, how do I submit a feature request to have online activation management? Mohammed: In this case you can contact us back. Mohammed: Okay in this case please contact technical team. Steve: And, how do I do that? I just want to put in a feature request that activations should be managed online in my adobe. Mohammed: I'll be right with you. Mohammed: Once you de-activate the product from the old system, you will not have any issue while activating the product on the new system.
Steve: You've got to be kidding me! Did you forget that my hard-drive failed? Are you a real person or some software that is trying to answer my questions? Mohammed: I am sorry that is for future reference. Steve: As I said before, my hard-drive failed.
I cannot deactivate the license. I called the phone number you gave me. Adobe is not yet open, so at the moment I have no solution. Switching to a new computer? Frequently Asked Questions. Applies to: All Apps. Learn how to sign in to your Adobe apps to activate them.
Also learn how to sign out of your Adobe apps to deactivate them and then use them on a new computer. Why do I need to activate or deactivate my apps? Make sure your computer is connected to the Internet. Open the app that you want to activate. Open the app that you want to deactivate, and sign in if prompted. Running into a problem? If you still have issues in activating or deactivating your apps, see one of the following: Troubleshoot Creative Cloud activation errors Troubleshoot activation errors for non-subscription products.
Uninstalled or deleted your app? Old computer no longer available? Why are my apps in the trial mode even when I have a paid subscription or app? What should I do if I have uninstalled my app without deactivating it? What information is stored on my device or sent to Adobe during activation? Information stored on your device during Activation. Information sent to Adobe during activation. The following types of information may be sent to Adobe during activation:.
Identifiers IDs. Unique IDs generated by Adobe specific to your machine and to the license you have purchased for the software. These IDs cannot be used to locate your machine or identify you personally. Comment by jerry — August 6, pm. Comment by init — February 26, pm. RSS feed for comments on this post. TrackBack URI.
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